Revolutionizing Incident Management for Brookefield Retails
A Case Study on Centralized Incident Management and Real-Time Reporting by My Kloud Studios.
Discover how My Kloud Studios transformed incident management for Brookefield Retails, providing a centralized solution that revolutionized their security operations. Explore the journey, challenges, and impactful results of this collaboration in this insightful case study.
Customer Requirement:
- Centralized incident management for all properties.
- On-demand reporting of incidents using various parameters.
- A mobile app enabling guards to report incidents.
- Incident logging with customizable templates for all involved parties.
- Implementation of a cloud operational strategy to support growth and migration.
- Continuous 24/7 availability of the system and data.
- Efficient scheduling of security personnel.
- Guard tracking and tier management.
- Timely notifications and alerts for incident management.
Our Solution:
- A highly secure and dynamic system deployed on Azure Cloud with 24/7 availability.
- Complete incident logging processes with customizable forms and templates for all parties involved in an incident.
- A highly customized reporting module offering insights based on date, property, and employee parameters.
- Configuration capabilities for scheduling and shift management of users.
- Intuitive Tier and Map modules for efficient management.
- A highly customizable incident notifications and alerts module.
- Basic and Banned search modules for quick data filtering.
- A robust admin module for seamless configuration of master data.
Value Delivered:
- A fully functional Incident Management System deployed on Azure Cloud, featuring the latest technologies.
- Implementation across more than 250 properties, facilitating centralized incident management.
- Handling of over 20,000 daily incidents efficiently using the system.
- Training of over 3,000 security personnel, ensuring their proficiency with the system.
- Continuous 24/7 system availability and support, ensuring uninterrupted operations.
